Refund and Cancellation Policy

APNA SANATAN SEVA PRATISHTHAN is a Section 8 Non-Profit Company registered under the Companies Act, 2013. As a charitable organization, all contributions and voluntary donations made toward our social, cultural, and welfare initiatives are utilized directly for community projects, temple restorations, ashrams, gaushalas, and relief operations.

Because donations are immediately committed toward charitable objectives, donations made to APNA SANATAN SEVA PRATISHTHAN are generally non-refundable. However, we recognize that technical errors or accidental transactions can occur during payment processing.

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1. Exceptions for Refund Requests

A refund request will only be evaluated under the following specific circumstances:

• Duplicate Charges: A single transaction was charged multiple times due to a technical error, network failure, or payment gateway glitch.
• Unauthorized or Erroneous Transactions: An incorrect donation amount was entered, or a transaction occurred without the donor's authorization due to technical or banking failures.

2. Refund Request Timeline and Procedure

If you believe a transaction meets the conditions for a refund, please follow the procedure below:

1. Submission Window: Refund requests must be submitted within 7 calendar days from the date of the transaction. Requests received after 7 days will not be entertained.
2. Written Application: Send an official email to [Insert Official Email Address] with the subject line: "Refund Request - Transaction ID [Your Transaction ID]".
3. Required Information: Your request must include:
   • Full Name of the Donor
   • Contact Number and Email Address
   • Date and Time of Donation
   • Payment Mode (Credit Card, Debit Card, Net Banking, UPI, etc.)
   • Transaction Reference Number / Order ID
   • Official Donation Receipt / Bank Statement showing the deduction
   • Clear reason for requesting the refund

3. Review and Approval Process

• Verification: Upon receiving your request, our finance team will verify the details against our bank statements and payment gateway records.
• Issuance of Tax Receipts: If an official 80G tax receipt or tax-exemption certificate has already been issued for the donation, a refund cannot be processed under applicable Income Tax laws.
• Resolution Time: Verified and approved refunds will be processed within 7 to 10 working days from the date of approval.
• Payout Method: Approved refunds will be credited back exclusively through the original payment mode/source account used during the transaction. Cash refunds are strictly prohibited.

4. Cancellation of Monthly / Recurring Donations

If you have set up a recurring donation or standing instruction:

• You may cancel or pause your recurring donation at any time by contacting us at least 5 working days prior to the next scheduled deduction date.
• Deductions processed prior to receiving the cancellation request will not be refunded.

5. Contact Details for Refund Enquiries

For any questions or concerns regarding donations, cancellations, or refunds, please reach out to our administrative team: